Linux VPS

CentOS is an Enterprise Linux distribution based on the freely available sources from Red Hat Enterprise Linux. CentOS is designed for people who need an enterprise-class operating system without the cost or support of the prominent North American Enterprise Linux vendor.

Debian uses the Linux kernel (the core of an operating system), but most of the basic OS tools come from the GNU project; hence the name GNU/Linux. Debian GNU/Linux provides more than a pure operating system; it comes with over 25113 packages, precompiled software bundled up in a nice format for easy installation on your machine. Debian is a freely-available open-source operating system.

Ubuntu is a computer operating system based on Debian GNU/Linux. Ubuntu is composed of free and open source software distributed under various licenses, especially the GNU General Public License (GPL). Ubuntu delivers a stable, fully supported and secure platform for hundreds of organisations worldwide. Ubuntu Server Edition is an energy efficient, low memory and disk footprint operating system that helps build server functions that respect our environment with no compromise on agility and versatility.

As with all VPS providers, Virtual Private Servers do not come with server management by default unless a managed VPS solution has been purchased.

What is server management?

Managed virtual private server (VPS) plans are typically designed for those who don’t have a system administrator either in-house or at call and require specific needs, that are not supported within a shared hosting environment. With a Managed VPS Digital Pacific can configure the set up your server and help with additional support you may require.

Self managed servers

Self Managed is where you manage all aspects of your server environment, including troubleshooting issues(excl. hardware) and configuring all other aspects of the VPS such as Software Firewalls, IDS, and the installation of patches and updates to control panels and the operating system.

We still assist in the initial setup(Server Provisioning) which includes:

• Installation of vanilla operating system
• Reverse DNS Setup

All other configuration and day to day management tasks, including troubleshooting issues need to be handled by yourself. If you would like us to troubleshoot issues (not outlined above), this will be charged as custom support at $198/hr.

If you do not feel comfortable managing your server environment to this degree, please choose one of our Managed VPS solutions instead.

All support for third party software should be obtained directly from the relevant software vendor by the VPS customer.

Exclusions:

• Troubleshooting of issues caused by customer misconfiguration issues and non-standard changes in configuration by customer are NOT covered under this service level and will be charged under custom support from $198/hr
• Issues that are caused by third party software issues and bugs are not covered and need to be addressed by the customer directly by the software vendors
• Customer application/code level issues are not covered and needs to be addressed directly by customer or their developer.

No Hidden Costs

We don’t hide anything from our customers and there are no hidden costs that may surprise you. The problem with many service providers is that there are other costs associated with the plan that may be unclear or undefined. We can guarantee that you will never have to pay any more than the cost of the Plan unless you order extras.

No contracts.

We don’t believe in contract periods, that’s why we don’t lock our customers in. We have found that our customers stay with us because of our service.

Uptime Guarantee.

Due to our fault tolerant mirrored hardware setup and the high maintenance of our servers and related network, we are confident to offer a 99.9% uptime guarantee.

Upgrade at any time in real time.

If you feel the need to upgrade your account, you can simply log in to your online accounts control panel and perform a real time upgrade in 3 easy steps. See our support section on how to do this.

Global OS Support

Any website hosted with Digital Pacific is supported by all operating systems.

• Windows
• Mac
• All Linux distributions

No overcrowding of servers.

Many service providers put profits over service and reliability by cramming hundreds sometimes even thousands of web sites on the same server. We are totally against overselling server space and have a server structure plan to which we stick to religiously. We understand that web sites and email space need “room to move” as businesses expand, therefore we leave plenty of room on each server for projected maximum growth. Keeping load to a minimum ensures the smooth operation of our servers and your site. This also reduces downtime to almost ZERO.

There are a few options we recommend customers consider to assist in securing a VPS. ModSecurity, Suhosin and ConfigServer Security&Firewall applications are a great addition to securing your server when utilising the cPanel control panel software, and these can be installed easily by yourself based on the developer’s instructions. We also have an additional, more advanced server hardening service that can lock your server down even further and offer additional upload and email protections.

* Digital Pacific does not install additional software on self-managed solutions,

Have an issue connecting to your server? Our dedicated support team is available to answer your questions 24 hours a day, 7 days a week. Get in touch with us via email, through one of our online mediums, or a phone call. Our support team offer a wealth of knowledge and can assist with all questions regarding sales, orders, billing and technical topics.

In order to provide a confident and satisfied environment for our customers we offer a full 10 day money back guarantee. At Digital Pacific we are confident in our state of the art hardware, solid customer support and competitive prices that expectations will be met, however should any of our customers wish to cancel their Virtual Private Server service within their first 10 days of use we will provide a full refund on the cost associated with the service.

*Not applicable to setup fees and customer solutions